Customer Service Representatives- Airlines (MOA)

Responsibilities: 

Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the client's website

Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system

 

Requirements: 

At least 2nd year in college

Those who do not meet the educational requirements can be considered based on relevant work experience

With experience on customer service, preferably in a call center environment, showing aptitude for customer service skills. Experience in the airline/travel industry is a plus

Excellent oral communication skills, having a strong speaking voice with clear diction

Strong listening skills and is able to multitask

Demonstrates a proactive and positive approach when presenting information and responding to customer inquiries, hence is able to build rapport easily

Is able to deliver information at customers knowledge level in an understandable manner

 

Send your resume to recruitment.philippines@teleperformance.com

Please put your desired position and the name of this website as the subject of your email.

 

Walk- in Today at:

The Teleperformance Pasay Recruitment Office

located at L2 North Parking Building
SM Mall of Asia, Pasay City.
Mondays Saturdays 8:00AM 3:00 PM