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Sandstone Technology Phil., Inc.
Telephone Nos : +63 (02) 751 9522 local 63113
Fax Nos : +63 (02) 750-1100
Email Address :
Helpdesk Supervisor
Helpdesk Supervisor
(National Capital Region - Makati City, Philippines)
We are currently on the look out for Helpdesk Supervisor to be the first point of contact for any issues and requests relating to Infrastructure. The staff will be responsible for providing high-level technical business leadership, L1/L2 support and properly escalate to users, managers and team members.
Roles:
· Manage issue and risks resolution based on SLA
· Conduct work load planning, estimation and prioritisation
Creates reports relating to Incident and SLA on a daily, weekly, monthly and yearly basis
· Build and maintain productive client relationships with all staff
· Recommend Service Desk training needs and development plan
· Provides improvement initiatives through effective problem, change, configuration and incident management
· Perform related work as required
Requirements:
- Candidate must possess at least a Bachelor's/College Degree Computer Science/Information Technology, Science & Technology or equivalent.
- Excellent problem solving skills and possesses good logical ability
- Highly pro-active, self motivated and a fast learner
- Possesses excellent written and verbal communication in English
- Required skill(s): Office Productivity Tools (Work, Excel, Outlook and Powerpoint) Windows Desktop /Servers, Linux and Cisco
- Must have least 3-4 year(s) of solid working experience on Information Technology and at least 1 year with Helpdesk
- Knowledgeable in ITIL would be considered an advantage
- Applicants must be willing to work in Makati City.
The person who best fits this role is a go getter, someone keen to learn and develop their skills while growing with the business. You will be rewarded with great project work, working on the latest systems and applications such as mobile banking.
Sandstone provides an open, friendly and stable environment that caters to the welfare of its people and foster talent. We offer a good work-life balance and at the same time provide competitive compensation to its employees.
Should you fit our requirements, please send their resumes and transcript of records via email at: jobs.ph@sandstone.com.au
For more information, visit http://sandstone.com.au
Qualifications & Other Job Requirements :
Specialization : Information & Communication Technology (ICT)
Minimum Years of Experience : Fresh Graduate / No Work Experience may apply
Minimum Education : Bachelor / College Degree
Position Level : Manager / Assistant Manager
Gender & Marital Status : Male or Female / Single or Married
Age : 20 to 40 years old
Terms : Full Time
Job Location :
Local - Makati City (National Capital Region)
No of Vacancy : 1
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